Frequently Asked Questions
Payments
Due to the fact that we bill automatically every week and every other week, we only accept credit cards that allow for recurring payments. It would be a large hassle for both us and our customers to physically transact every service. If you are absolutely unable to use a credit card, then please Contact Us to see if we can work something out.
We bill as often as we scoop for weekly and bi-weekly subscriptions. So if you are scooped every week, then your card will be charged every week. Likewise, if you are scooped every other week, then your card will be charged every other week. For 2x/Week subscriptions, you are billed weekly.
Our dog poop pickup service pricing depends upon two variable. First, how often do you want us to scoop? We currently offer twice per week, once per week, and every other week scooping subscriptions. Second, how many dogs do you have? The price increases as the number of dogs goes up. But with our Free Trial, you don’t have to worry about pricing!
Poop Scooping Process
You get to decide whether we scoop your yard twice per week, once per week, or every other week.
We love interacting with our clients dogs and have absolutely no problem with your dog being out in the yard while we scoop poop. However, if your dog is aggressive, then we do ask that it be kept inside.
We scoop dog poop Monday – Friday. If you want, for a small fee, you can choose what day we scoop your yard when you subscribe! If you don’t want to pay for a day, then we schedule you into the day that works best with our routes and that day stays very consistent! If we ever need to change the day, we will let you know in advance.
Our hours of operation are Monday – Friday from 7:00 A.M. – 6:00 P.M.
We have found that a rake like tool and a large “scooper” bucket with a handle is the best way to scoop dog poop. The bucket has a bag on it, and we use the rake to scoop the poop into the scooper. Read about our complete poop scooping process.
In short the answer is yes, but at our discretion. If an area is too difficult or time consuming to scoop, then we will communicate that with the customer and either adjust the weekly rate or cancel the service. This is fairly rare, however, and we can scoop most areas easily.
“Very carefully” is about the best answer we can give.
If we cannot scoop your yard due to reasons outside of our control (locked gates, aggressive dogs out, blocked entry into yards), then we will issue a 50% refund for that week as you will not have a clean yard but our team will have double the work the following visit.
If we get enough snow that we are unable to scoop, then you will receive a 50% refund for that week as you will not have a clean yard but our team will have double the work the following visit.
After we finish scooping, we will seal the bag shut and leave it on the outside of the gate in an easy to see location.
Canceling Your Poop Pickup Subscription
You can cancel your dog poop pickup subscription at any time. You can read our full cancelation policy here. If you would like to cancel your subscription, go to the Current Customers page and cancel there.
No, there is no minimum subscription time. We hope to form long standing relationships with our clients, but it is perfectly fine if you only want us to pickup dog poop for a little while. You can read our cancelation policy here.
Signing Up
Signing up with Idaho Poop Scoop pickup service is a simple and quick process. Just go to our Sign Up page, fill out your information, and we will be clearing your yard of dog poop within 48 business hours of sign up!
Signing up takes less than 3 minutes! All we need is some information from you so that we know where to scoop, and then you can pay with any credit card. It is that easy!
Yes! When you subscribe you will be able to choose what day and what time of day we come to scoop. Please note that we do charge an additional fee for both of these options, as it requires us to shift our entire schedule.
Yes, we do offer one time cleanups 🙂 We have a $60 flat fee that gets you up to one hour of scooping. If the job takes longer than one hour, then it is $60 per additional hour.
We will be out within 1 to 2 business days after sign up! We strive for next day service!